Terms of Service

Reservations are subject to availability and are not confirmed until accepted by Executive Car Service LA. A valid credit card is required to confirm a reservation. Customers are responsible for providing complete and accurate reservation information, including pickup and destination information, passenger contact information, flight information when applicable, and any special service requests. Transportation charges may be processed prior to the scheduled service. Customers should review their reservation confirmation upon receipt and promptly notify Executive Car Service LA of any incorrect information.

For airport arrival reservations, customers must provide the airline, flight number, and the airline's actual scheduled arrival time during the booking process. The airline's scheduled arrival time is used to properly identify and monitor the flight. Customers should not substitute a preferred pickup time for the airline's scheduled arrival time.

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When the airline's actual scheduled arrival time is provided with the reservation, Executive Car Service LA will monitor the flight and coordinate the pickup accordingly. If the customer requests a different pickup time, flight monitoring does not apply, and the chauffeur will arrive at the requested pickup time. Applicable waiting-time provisions will still apply.

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If the required flight information and scheduled arrival time are not provided accurately, Executive Car Service LA may be unable to monitor the flight. In that circumstance, service may be provided according to the pickup time entered on the reservation. Flight delays do not require the customer to change the reservation when Executive Car Service LA is properly monitoring the flight. For domestic arrivals, the aircraft's actual gate-arrival time is used to determine when the applicable airport grace period begins.

Curbside pickup is the standard airport arrival service and is provided without an additional pickup charge. After the passenger's flight arrives, the chauffeur will communicate with the passenger by telephone or text message regarding the pickup procedure. Passengers should proceed to the appropriate authorized passenger pickup area and contact the chauffeur when they are ready for pickup. The chauffeur will then coordinate with the passenger to determine the passenger's location and proceed to the applicable terminal pickup area. Airport regulations and designated pickup locations vary by airport and may change. Passengers must follow the chauffeur's instructions and applicable airport rules concerning the authorized pickup location. Curbside pickup does not include the chauffeur meeting the passenger inside the terminal or at baggage claim.

Meet & Greet is an optional service available for an additional $50 charge and must be specifically requested by the customer. Meet & Greet service is not automatically included with an airport transportation reservation. When Meet & Greet service is requested, the chauffeur or designated representative will meet the passenger inside the airport at or near the applicable baggage-claim area or other designated meeting location and may assist the passenger with luggage. Meet & Greet service is separate from standard curbside pickup and is also separate from the International Arrival Fee.

Domestic airport arrivals receive a 30-minute grace period. The 30-minute grace period begins at the aircraft's actual gate-arrival time, not the airline's originally scheduled arrival time and not the time the aircraft initially lands. Accordingly, when a flight is delayed, the grace period begins when the aircraft actually arrives at the gate. After expiration of the 30-minute grace period, waiting time is charged at $1.83 per minute.

International flight arrivals are subject to a $50 International Arrival Fee. International passengers may require substantially more time to complete immigration, customs, baggage retrieval, and other arrival procedures. The amount of time required can vary considerably. Instead of assessing the standard per-minute airport waiting-time charge while the passenger completes the international arrival process, Executive Car Service LA charges the $50 International Arrival Fee. The International Arrival Fee is separate from Meet & Greet service. If Meet & Greet service is also requested, the applicable Meet & Greet charge will be assessed separately.

Cruise terminal arrivals receive a 30-minute grace period beginning at the scheduled pickup time. Passengers should remain in communication with their chauffeur regarding their location and availability for pickup. After expiration of the 30-minute grace period, waiting time is charged at $1.83 per minute. Cruise terminal access, passenger pickup areas, traffic conditions, security procedures, and port regulations may affect the precise pickup location and the chauffeur's ability to reach the passenger. Passengers must follow the chauffeur's instructions regarding the applicable authorized pickup location.

​For point-to-point transportation and airport departure pickups, customers receive a 10-minute grace period beginning at the scheduled pickup time. After expiration of the 10-minute grace period, waiting time is charged at $1.83 per minute. Customers should be prepared to depart at their scheduled pickup time.

Grace periods are determined by the type and location of the pickup. Waiting-time charges apply when the applicable grace period has expired and the passenger is not ready for transportation. The applicable grace periods are:

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• Domestic airport arrivals: 30 minutes from actual gate-arrival time.
   

• Cruise terminal arrivals: 30 minutes from scheduled pickup time.
   

• Point-to-point pickups: 10 minutes from scheduled pickup time.
   

• Airport departure pickups: 10 minutes from scheduled pickup time.
   

• International flight arrivals: subject to the separate International Arrival Fee described above.
   

Waiting time after the applicable grace period is $1.83 per minute, except where the International Arrival Fee applies.

Cancellations made within 72 hours of the originally scheduled pickup time are non-refundable. Customers wishing to cancel or modify a reservation should contact Executive Car Service LA as soon as possible. A request to change a reservation is subject to vehicle and chauffeur availability and does not automatically cancel or replace the original reservation unless the change is accepted and confirmed by Executive Car Service LA.

For transportation services performed within Los Angeles County, chauffeur gratuity is optional unless otherwise stated in the reservation or applicable rate. A mandatory 20% gratuity is assessed for services performed outside Los Angeles County. Applicable gratuity will be reflected in the customer's rate or reservation charges where required.

Depending upon the transportation service reserved, additional charges may include applicable fuel charges, administrative charges, gratuity, waiting time, Meet & Greet service, International Arrival Fees, tolls, parking, airport or terminal fees, and other charges associated with the transportation requested. Charges applicable to a particular reservation may be shown during the booking process, in the reservation confirmation, or assessed when incurred during performance of the transportation service.

Tolls, parking charges, airport fees, cruise terminal fees, entrance fees, and similar expenses incurred in connection with providing the customer's transportation may be added to the reservation when applicable and when not already included in the quoted rate.

Customers reserve a vehicle category, such as a luxury sedan or luxury SUV, rather than a particular vehicle make, model, year, color, or individual vehicle. Vehicle photographs displayed on the website are representative examples only. Executive Car Service LA does not guarantee that a particular make or model shown on the website will be provided. The vehicle provided will be based upon the category reserved and vehicle availability.

Customers are responsible for selecting a vehicle category appropriate for the number of passengers and the amount and size of luggage being transported. Passenger and luggage capacity may vary depending upon the size and configuration of the luggage. Executive Car Service LA cannot guarantee accommodation of passengers or luggage exceeding the practical or legal capacity of the reserved vehicle. When uncertain, customers should contact Executive Car Service LA before making the reservation.

Customers are responsible for being ready for transportation at the applicable pickup time, subject to the airport and cruise-terminal grace periods described in these Terms. Delays caused by passengers may result in waiting-time charges and may affect subsequent transportation commitments. Extended passenger delays may also affect Executive Car Service LA's ability to complete the transportation as originally scheduled.

Changes to pickup times, destinations, passenger counts, vehicle categories, flight information, stops, or other reservation details are subject to availability. Changes may result in additional charges. Customers should not assume that a requested change has been accepted until the change has been confirmed by Executive Car Service LA.

Rates are based upon the transportation service and itinerary reserved. Additional stops, extended waiting periods, changes in destination, additional mileage, or material changes to the itinerary may result in additional charges. Hourly transportation may be recommended when the customer requires multiple stops or a flexible itinerary.

Executive Car Service LA makes reasonable efforts to provide transportation according to the confirmed reservation. However, travel times and arrival times cannot be guaranteed because transportation may be affected by circumstances outside our reasonable control, including traffic, road closures, accidents, weather, airport or cruise-terminal congestion, security procedures, governmental action, mechanical problems, and other unforeseen conditions. Executive Car Service LA will make reasonable efforts to communicate with customers and complete the transportation when such circumstances occur.

Passengers must comply with applicable laws and reasonable chauffeur instructions relating to safety and operation of the vehicle. Executive Car Service LA reserves the right to refuse or discontinue transportation when passenger conduct creates a safety risk to the chauffeur, passengers, vehicle, or others. Illegal activity, threatening or abusive conduct, or conduct that materially interferes with the safe operation of the vehicle is prohibited.

The customer may be responsible for reasonable costs resulting from damage to a vehicle caused by the customer or members of the customer's party beyond ordinary wear and tear. The customer may also be responsible for reasonable cleaning charges when extraordinary cleaning is required because of the conduct of a passenger. Applicable charges may include repair, cleaning, replacement, or other reasonable expenses resulting from the damage.

Passengers are responsible for their personal belongings. Customers should inspect the vehicle before leaving it and immediately contact Executive Car Service LA if they believe an item has been left behind. Executive Car Service LA will make reasonable efforts to locate and return property found in a vehicle but cannot guarantee recovery of lost or forgotten items. Costs associated with returning an item may be charged to the customer.

A valid credit card may be required to reserve transportation. By providing payment information and confirming a reservation, the customer authorizes Executive Car Service LA to charge the applicable transportation charges and other amounts properly incurred under the reservation and these Terms of Service. Transportation charges may be processed prior to service. Additional charges incurred during the transportation may be processed separately.

Executive Car Service LA may use qualified independent transportation providers or affiliates to perform transportation when necessary. Regardless of the transportation provider assigned, the customer's reservation remains subject to these Terms of Service unless otherwise expressly stated.

Customer information is used for purposes related to reservations, transportation services, customer communications, payment processing, business administration, and other legitimate business purposes. Additional information concerning the collection and use of customer information is available in the Privacy Policy.

By making or confirming a reservation with Executive Car Service LA, the customer acknowledges and agrees to these Terms of Service and the policies applicable to the reservation. These Terms should be reviewed before completing a reservation.